Shipping Policy
1. Processing Time
Orders will be processed and shipped after payment is completed.
In-stock items are typically shipped within 1–5 business days (excluding weekends and public holidays).
Pre-order items will be shipped according to the estimated delivery time stated on the product page.
Shipping may be delayed during holidays, promotional periods, or peak logistics seasons.
2. Shipping Methods
We offer the following shipping methods:
Home delivery (courier service)
Convenience store pickup
Available shipping options are subject to the checkout page.
3. Shipping Fees
Shipping fees are calculated based on order amount, delivery destination, and promotional campaigns.
Free shipping promotions, if applicable, are subject to the website announcement and checkout page display.
4. Delivery Time
Taiwan (Mainland): approximately 1–3 business days after shipment
Outlying islands: approximately 2–5 business days
Actual delivery time depends on the logistics provider. Delivery may be delayed during holidays, promotional periods, or peak seasons.
5. Pre-Orders & Combined Shipping
If an order contains both in-stock and pre-order items, the entire order will be shipped together once the pre-order items are available, unless otherwise stated.
If split shipments are requested or required, additional shipping fees may apply and will be notified accordingly.
6. Shipping Risk & Responsibility
Once the order has been shipped, the shipping risk is assumed by the logistics provider.
In the event of loss, damage, or delay, we will assist you in contacting the logistics provider for follow-up.
Customers are responsible for any delays or losses caused by incorrect shipping information provided.
7. Non-Deliverable Situations
We reserve the right to delay or cancel shipments under the following circumstances:
Incomplete or incorrect shipping information
Payment not completed or abnormal transaction status
Product out of stock or supply interruption
Natural disasters or force majeure events
8. Delivery Completion Definition
Home delivery: delivery is considered completed upon signed receipt
Convenience store pickup: delivery is considered completed upon store pickup confirmation
Once delivery is completed, the product is deemed successfully delivered.
9. Other Terms
We reserve the right to modify shipping methods and delivery policies at any time.
The latest shipping information will be published on the website.
